Frequently Asked Questions

Parking usually is not an issue. If your vehicle is parked on a public road, the operative will be able to reach your vehicle even when parked a few spaces away from yours due to the length of our hoses and extension cords.

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If your car is parked in a public car park, you will need to pay for 50% of the parking costs. 

Yes, you are able to cancel your booking.  We understand that your schedule may change unexpectedly. You will not be charged for cancelling a booking 10+ hours before it is scheduled. Cancelling your booking less than 10 hours before it is scheduled will result in a 50% charge, cancelling your booking 5 hours or less before it is scheduled will result in a 100% charge. 

No, we do not. Our vans are kitted out with everything that we need. There is no need to worry, just hand over the keys to our operatives and put your feet up! 

 If you have a voucher code, type in the code on the last page of the bookings form and the percentage will be automatically deducted from your total costs. 

 For the most part, no. For customers who have booked our Exterior Only Valet, they do not have to be present at all, just provide us with the car's location and we will do the rest. 

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For customers who have booked any of our other services, we just need you to unlock the car. 

Yes, we offer many types of services. Thanks to our amazing partners Rates Way Property Services, we are able to provide commercial & residential cleaning services. This can be booked through us or on the Rates Way website.

 We will travel to any location that suits you, as long as it is within our coverage map. Whether you want your car valeted at your place of work, home or whilst you do your weekly shopping! 

 Pristine is dedicated to it's business fleet partners, we know that all businesses differ in size & needs. Head over to our business fleet page to get in contact with us! 

 We typically cover the whole of London & Greater London, with parts of Essex and Surrey as an exception dependent on distance. If you have any queries regarding if we cover your area, please give us a call or email us.